For free shipping, we change shipping methods depending on the size of the parcel. For smaller parces, we use Singpost Tracked Delivery. For larger parcels, we use Ninjavan. 

For urgent needs, you can choose paid options as well. If you need your product on that day or the following day, we can arrange for Grab Express 4h depending on the availability of our staff. Please contact us via Whatsapp to make arrangement (+65 8588 2980). We'll try our best to accomodate you, but please do bear in mind that we are extremely limited in staff - and will not always be able to accomodate. We beg your understanding.

So far I see that the error rates of Singpost and as of recent, Ninjavan as well, has been very low. We trust them as shipping partners to deliver our products to you in a satisfactory manner. However, we are committed to your full satisfaction. Please don't hesitate to reach out if there are any issues.

We have recently changed our international shipping partner to FedEx. Currently we ship to the following countries, but this is subject to constant change.

Australia, Austria, Belgim, Brazil, Brunei, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, Indonesia, Israel, Italy, Japan, Republic of Korea, Lithuania, Malaysia, Mongolia, Myanmar, Netherlands, New Zealand, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Romania, Russian Federation, Saudi Arabia, Slovakia, Spain, Sweden, Switzerland, Taiwan, Ukraine, United Arab Emirates, United Kingdom, United States, Viet Nam.

Please bear in mind that our current system is not able to calculate any additional taxes if required outside of the shipping cost. This may be charged upon receiving the parcel, depending on your country.

If the product you bought was not what you expected due to our mistake, we will refund the full amount of the product, including any shipping charges required to send the product back. Please contact us within 10 days of receiving the product.

If the product was not what you expected, and if was not due to our mistake, we will accept returns as long as the product is not opened or damaged. In this case we will ask for you to bear the shipping costs. (For International shipping we will also ask for you to bear the Insurance and any taxes that may apply) In this case also, please contact us within 10 days of receiving the product.

For both cases, or any other cases, please do not hesitate to contact us.

If there is visible damage on the package, do not accept the damaged package and ask for a certificate of the damage from the courier and contact us within 10 days of the collection of the item. Please include the picture of your damaged item, and we will offer you a refund or a replacement.

Please contact us for any lost parcel. If this is shipped by Trackable Mail, we will ship a replacement.